Ways to contact Couchek Sofas
Our friendly team are available Monday to Saturday 9:30am-5pm & Sundays 10:30am-4pm.
If you need further support you can chat to us on WhatsApp.
Please only send one message at a time. Don't worry, our team will be in contact as quickly as we can.
Please also get in touch through only one method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.
Why don't you have a phone number?
Couchek Sofas does not have a call centre and we're not set up to handle high volumes of phone calls.
The brand was built online, including our customer support. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.
If you have an urgent delivery issue you can request a call from the team.
Can I email Couchek Sofas?
Yes! Please send your email to customersupport@coucheksofas.co.uk
You can expect a reply within 2 working days, except during busy sale periods, which may take slightly longer.
For a faster response though, we do encourage you to chat through WhatsaApp.